WHEN WILL MY ORDER SHIP?
- Orders are processed within 2-5 business days. Transit time depends on the carrier and service selected at checkout. Most orders have a transit time of 2-5 days. (holidays or inclement weather may increase ship time)
- All orders ship from our location in Fort Worth,Tx
- By default, orders ship USPS and tracking information is provided once your order has left our facility. You can select UPS as the carrier at checkout if you prefer.
- If you have any questions about your order, please send us a message HERE.
I ENTERED THE WRONG ADDRESS
- Simply reply to your Order Confirmation Email immediately and give us the correct information. In most cases we can make the correction within 12 hours
CAN I CANCEL or RETURN MY ORDER?
- Your order can be cancelled for a full refund ONLY if it has not been fulfilled.
- Once the order is fulfilled & shipped you will be responsible for the cost to return the package.
- To cancel an order please email firstname.lastname@example.org with the subject line "CANCEL ORDER!"
MY PRODUCT ARRIVED DAMAGED
If you received your product crushed, leaking, broken or unusable please do the following:
- Email us at email@example.com and include:
- Once received, we will re-send your package.
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours. firstname.lastname@example.org