FREE SHIPPING ON ALL U.S. ORDERS OVER $50

FAQ

SHIPPING INFO:

WHEN WILL MY ORDER SHIP?

  • Haircare Products ship within 24-48 hours and have a standard transit time of 2-5 days. (holidays or inclement weather may increase ship time)
  • Hair Extensions take 1-3 days to process with a standard transit time of 3 - 5 business (holidays or inclement weather may increase ship time)
  • All orders ship from our location in Fort Worth,Tx
  • Orders ship USPS and tracking information is provided once your order has left our fulfillment center in Texas.
  • If you have any questions about your order, please send us a message HERE.

I ENTERED THE WRONG ADDRESS

  • Simply reply to your Order Confirmation Email immediately and give us the correct information. In most cases we can make the correction within 12 hours

CAN I CANCEL or RETURN MY ORDER?

  • Your order can be cancelled for a full refund ONLY if it has not been fulfilled.
  • Once the order is fulfilled & shipped you will be responsible for the cost to return the package.
  • After the product returned, we will refund the product cost.
  • To cancel an order please email hello@180hair.com with the subject line "CANCEL ORDER!"

MY PRODUCT ARRIVED DAMAGED 

If you received your product crushed, leaking, broken or unusable please do the following:

  • Email us at hello@180hair.com and include:
                       1. Your order number.
                       2. A picture of the damaged product.
  • Once received, we will re-send your package.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to  contact us and we will do our best to reply within 24 hours :)

HAIR EXTENSIONS INFO:

    HOW SHOULD I CARE FOR ONE80HAIR EXTENSIONS?

    We provide hair that you can reuse multiple times. Here's how you can get the most our of your extensions:

    • We recommend cleansing your extensions at least every 2 weeks and air dry completely before styling.
    • Before performing activities such as sleeping or exercising, thoroughly brush and plait your hair in a few braids or twists and cover with a satin scarf and or bonnet.
    • Avoid regular heat styling as this will also lead to damage and breakage.  Use flexi rods to maintain your waves & curls without heat. If you must use heat, keep tools under 400 degrees and ALWAYS use heat protectant.
    • Avoid using oily products near the wefts of your hair, as these can ultimately weaken the weft construction and lead to shedding.

    WHAT PRODUCTS SHOULD I USE ON MY HAIR EXTENSIONS?

    • Try to use moisturizing or silkening shampoos & conditioners to prevent damage and breakage.
    • With true virgin hair no two bundles are the same so once you find products that work for your hair, limit their use to only a few days per week.
    • Here are some of our favorites:
              *Aussie Mega Moist Conditioner
              *Pureology Hydrate Shampoo & Conditioner